We understand that plans can change. Our cancellation policy is designed to be fair to both our customers and our motorhome hire business.
We understand that plans can change. Our cancellation policy is designed to be fair to both our customers and our motorhome hire business.
If you need to cancel your motorhome booking, please notify us as soon as possible in writing. The cancellation date will be the date we receive your written cancellation request.
Unless otherwise stated in your booking confirmation, the following cancellation charges apply:
Any applicable refund will normally be made using the original payment method.
The booking deposit is non-refundable if you cancel your booking, except where we agree otherwise or where cancellation is required by applicable law.
The deposit may, at our discretion, be transferred to a future booking if sufficient notice is provided. Any transfer will be subject to availability and our agreement.
In exceptional circumstances, we may need to cancel your booking. If we cancel, we will notify you as soon as reasonably possible and provide a full refund of payments made to us for the cancelled booking.
Where possible, we may offer an alternative motorhome or alternative hire dates, but any alternative arrangement will be subject to availability and your agreement.
We will not be responsible for additional costs, losses or expenses incurred by you as a result of cancellation, except where required by applicable law.
If you wish to change your hire dates, motorhome, or other booking details, please contact us as soon as possible.
We will do our best to accommodate changes, but they are subject to availability. Changes may result in additional charges or may be treated as a cancellation and new booking.
If you fail to collect the motorhome on the agreed collection date without notifying us, this will be treated as a cancellation and no refund will normally be provided.
If you return the motorhome early, we will not normally provide a refund for unused hire days.
Where circumstances outside either party’s reasonable control affect the booking, we will work with you to find a reasonable solution.
This may include offering alternative dates, transferring your booking, or providing a refund where appropriate.
We strongly recommend that customers take out suitable travel or holiday cancellation insurance covering motorhome hire. Insurance may help protect you against losses arising from circumstances such as illness, injury, travel disruption or other unforeseen events.
Nothing in this cancellation policy affects your statutory rights under applicable UK consumer law.
If you have any questions about cancelling or changing your booking, please contact us before making travel arrangements.